LATENESS, CANCELLATIONS & NO SHOWS.
We totally understand life happens, so Shade.Beauty's goal is to make it as easy as possible for you to cancel or reschedule your appointment. You can do that by sending us a Facebook message, Instagram DM, Call, Email or leave us a message right here on the website.
Shade.Beauty is only a baby in the business world and when we have no shows, it means our business struggles to remain offering all our incredible services. This is why we ask you contact us as soon as you know you won't be able to make your appointment.
We appreciate your understanding and support of Shade.Beauty.
We cannot guarantee the service that has been booked to anyone who is over 10 minutes late and in some instances, may not be able to honour the appointment at all, Although we will try our hardest to fit you in. Please call us as soon as you know you will be late, so we can do our best to accommodate you.
UNDER 10 MINUTES LATE
Service may be subject to change.
OVER 10 MINUTES LATE
Service will be subject to change.
CLIENT NO SHOWS
After two no shows, full payment for the service will be required up front at the time of booking. This is non-refundable. This also applied to cancellations within 48 hours of your appointment.
Gel Polish should last 14+ days. If you polish does chip within 48 hours of your appointment, we will fix it for FREE. Please note, that although we offer a 48 hour fix policy, the appointment will still need to be booked. You will be offered 3 appointments, after which you will be placed on a waiting list. Lateness and cancellation policies still apply to fix appointments.
Any chips after 48 hours can still be fixed, but does come with a £2 per nail charge. Any more than 4 nails, and we will recommend a new full set.
All of us have been affected by the coronavirus (COVID-19) pandemic. We have missed being able to offer you the treatments we know you love, and we can't wait to see you all again as soon as possible.
Our main priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, we have changed some of the ways we operate that you will notice when you next visit.
For the time being, we will be operating under a locked door policy. This means we will be working by appointments only. This seems to be the fairest way to ensure social distancing is maintained and allows us additional time between appointments to make sure everything is as clean as it possibly can be.
If any of our staff feel ill or have symptoms of COVID-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund/voucher.
Due to how new COVID-19 is, we still don't know the full effects this can have on the body. For this reason, all clients will require re-patch testing prior to treatment. This must be carried out 48 hours before treatment. You will be required to book in for your patch test to avoid over crowding in the salon.
If you or any of the people you live with feel ill or display any symptoms of COVID-19 - please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. There will be no charge for missed appointments.
VISITING THE SALON
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you are asked to wait outside to avoid contact with clients who are just leaving.
We do ask that you remain outside until a member of staff comes to greet you with hand sanitiser and COVID-19 question form.
We do request that you wear a mask or face covering to the appointment. If you do not have one available, masks can be provided for you but will add 0.50p to your service.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilet door handles, etc. are wiped clean using disinfectant products between each client.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers instructions for your safety. Wherever possible, we will utilise environmentally friendly, single-use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
We will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.
Please don't be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves, face masks, aprons and visors where appropriate.
We can confirm that the laundering of salon towels and uniforms is priority and all salon laundry is washed at a minimum of 60 degrees C.
All disposable items are bagged and safety removed from the treatment area between each client.
We have carried out a risk assessment on all treatments and we have decided, following Government guidelines to only offer nail treatments for a short period of time. Patch testing for brows, lashes, etc. can still be done prior to appointments being booked.
DURING YOUR TREATMENT
Our staff understand the important of hand hygiene and we will ensure that we wash our hands in accordance with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us known as we will do what we can to satisfy you.
We do ask that throughout the treatment you avoid touching your face or personal items to avoid cross-contamination.
AFTER THE TREATMENT
In order to avoid handling of cash, we would prefer if you could pay for your treatment by contactless payment. We accept all major cards, Apple Pay, Google Pay and Samsung Pay.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and NHS regarding safe practice and will amend them as necessary.