LATENESS, CANCELLATIONS & NO SHOWS.
We totally understand life happens, so Shade.Beauty's goal is to make it as easy as possible for you to cancel or reschedule your appointment. You can do that by sending us a Facebook message, Instagram DM, Call, Email or leave us a message right here on the website.
Shade.Beauty is only a baby in the business world and when we have no shows, it means our business struggles to remain offering all our incredible services. This is why we ask you contact us as soon as you know you won't be able to make your appointment.
We appreciate your understanding and support of Shade.Beauty.
We cannot guarantee the service that has been booked to anyone who is over 10 minutes late and in some instances, may not be able to honour the appointment at all, Although we will try our hardest to fit you in. Please call us as soon as you know you will be late, so we can do our best to accommodate you.
UNDER 10 MINUTES LATE
Service may be subject to change.
OVER 10 MINUTES LATE
Service will be subject to change.
CLIENT NO SHOWS
After two no shows, full payment for the service will be required up front at the time of booking. This is non-refundable. This also applied to cancellations within 48 hours of your appointment.
Gel Polish should last 14+ days. If you polish does chip within 48 hours of your appointment, we will fix it for FREE. Please note, that although we offer a 48 hour fix policy, the appointment will still need to be booked. You will be offered 3 appointments, after which you will be placed on a waiting list. Lateness and cancellation policies still apply to fix appointments.
Any chips after 48 hours can still be fixed, but does come with a £2 per nail charge. Any more than 4 nails, and we will recommend a new full set.